I have spent at least 4 hours between today and yesterday trying to get an issue resolved.  I called with a general question and allowed the agent to trick me into cancelling my iphone order with Apple (with a delivery date of Nov 3) and re-order the phone with her and receive it by 10/24. Of course

I had a installation set up at my new address, and I called customer service to confirm if services at my old address where going to remain the same as the young lady told me on 6/20. Come to find out there were NO NOTES in the system that I was keeping service at my old address. I asked the young l

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

I hope someone at AT&T reads this. I signed up for service via the internet on August 2nd. I signed up for U-Family TV and Internet 50. Attached are the screenshots shows the promotion online which was TV for $35 and internet for $40 for a total of $75 with $150 in rewards cards for signing up w

My internet service went out on May 24, 2018. I called ATT the next day to trouble shoot and when that didn't work, set up an appointment for service on Thursday, May 31. I was already disappointed and frustrated that it would take a week to have our service restored. On May 31, I got off work early

Hi All, Been as AT&T customer >10 years.   Recently went into AT&T store and changed to prepaid service.  Changing the service was a nightmare experience.  Michael in the Redmond Town Center store provided pathetic customer service and was condescending.  All we came in for was to unlock a couple ph

On September 5th I called to have my account closed after a string of bad customer service experiences. Here are a few of the chat history snippets from the different agents I spoke to... on Sep.5th at 1:05pm agent “Garry” asks me to give him a minute or two while he pulls my account, minutes later.

AT&T charged me on roaming service while my families traveled to Mexico in Jan 2018. My 20G mobile share plan could have Mexico roaming FREE! Though I called AT&T to ensure that my lines included free roaming in Mexico, I was charged for $726.78. With 5 hours talking to AT&T different customer servi

So last Christmas, I upgraded two lines on my account that were due with a buy one get one free promotion.  The very helpful AT&T rep on the chat did not inform me that this promotion required a new phone line!  So instead of a good deal, I got an extra line that I am not using. Here's the best part

I called AT&T due to an internet/poor wifi issue. The customer rep performed a software reload and also scheduled a technician dispatch for the following day.On the following day it appeared that my internet/wifi were back to working normally and so I decided to cancel the appointment. First, I trie

Today I have had the worst experience since being an ATT member since 2000. I started with your online chat where my question  Never got answered. Then I was transferred to your telephone support where I was put on hold for an extended period of time on purpose, and also another representative rudel

I can't believe how rude AT&T can be. I chatted with AT&T twice not because rude or calling names.  I was telling them I don't understand why I can't make payments arrangements on my account.  I was disconnect twice on by "Manager" It was pay the whole thing or nothing. "*********: no the most I can

I just spent 2 hours on the phone with AT&T customer service and they hung up on me.  I was trying to explain to them that I Canceled my internet account and phone account in June and they continued to bill me thru August.  Any suggestions on where to go next? Dustin

Obama signed into law earlier this month law that makes it illegal for wireless company's preventing phones from being unlocked when the phones have no money due, no contractual commitments etc. I have been an AT@T customer for years having spent over 30,000 dollars and the support group that manage

I am writing today about my experience of being the "best part of at&t". My morning starts off by me having issues online with trying to order a refurbished tablet at att.com. I call 611 on my cellular phone and an att rep picked up the phone and assured me she could place the order for me. I told h

In May 2014, I discontinued my service for ATT U-Verse. I was sent the boxes to return my equipment. On May 4th, 2014 I took the boxed equipment to the local UPS store for return. They processed the return and gave me the CPE Return Receipt and the Tracking Number.  The equipment reached its destina

I went to AT&T store 1/2 hour before closing time and was looking to either upgrade or get a phone replacement for my samsung note . since i use my phone for work, i needed a phone asap and the asurion insurance says it can ship you a phone as soon as 24 hours. the at&t rep started my claim but said

In March of this year (2016) I visited the AT&T store in Plano TX (store number D12B based on receipt printout) to look at replacement phone for my wife.My wife was drawn to the new Samsung Galaxy S7 to replace her older Galaxy S3.Both my wife and I have had individual and corporate wireless account

I went to the ATT store in the Victoria Texas mall and they tried the old bait and switch maneuver kinda on me. I told them that I wanted to trade in my iPhone 6 for a new IPhone 7 and they were really nice and said "sure we can help you". So they take my information have me sign 2 digital signature

I am overwhelmed, frustrated and just need help from someone at AT&T to actually help. Phone calls & conversation initially start with AT&T to explore bundled packages (TV & internet) in early July. On July 31st I live chatted with Jesus to run through the details of the package and see if that was